Answers, in plain English.

It sits on your existing Telegram or WhatsApp number. It answers customers from your own knowledge base, finds and books free slots straight in YCLIENTS, reschedules or cancels on request, and hands the conversation to a person the moment it should — a complaint, a medical question, anything outside what you have taught it.

You choose per operation — booking, rescheduling, cancelling — one of three modes:

• Off — the employee never even offers that action; you handle it yourself.
• Needs approval — it prepares the action and waits for your tap before anything reaches YCLIENTS.
• Automatic — it acts immediately and you get a note afterwards.

Yes. Add specific phone numbers under your AI assistant's test numbers and only conversations from those numbers get an AI reply — everyone else keeps talking to your team. Leave the list empty and the employee answers every customer as normal.

From the knowledge base you write for it — services, prices, policies, how to get there. It searches that knowledge base before answering, so it only ever says what you told it.

Click "Get started" on our homepage and fill in your business details. You'll receive a confirmation email within minutes. No credit card is required to start.

Go to Settings → Channels → WhatsApp and click "Connect". Soqqet will guide you through the channel setup flow step by step and confirm once the connection is active for your workspace.

Soqqet currently supports WhatsApp, Telegram, and SMS. You can use all three from a single dashboard and combine them in automated flows.

Go to Settings → Channels and check the connection status. If it shows "Disconnected", click "Reconnect" and follow the guided flow.

Create a bot via @BotFather on Telegram, copy the bot token, and paste it in Settings → Channels → Telegram. Soqqet configures the webhook automatically.

The automation builder runs alongside the employee: triggers, filters, waits, sends, and HTTP calls, for anything that should happen on a schedule or an event rather than in conversation — a reminder the day before, a cancellation notice, a webhook to your own system.

Yes — branch on the reply a contact gives, a tag, the time of day, or a custom variable.

Yes — booking confirmation, day-before reminder, and cancellation notice ship as presets you can adjust rather than build from scratch.

Three plans — Starter, Professional and Business — each sold on one of two volume measures, outbound messages or monthly active contacts, at a fixed monthly price. See current prices on our pricing page.

Messaging channels run on your own provider accounts — your WhatsApp Business Account with Meta, your own Twilio or Messaggio account, your own Telegram bot. Those providers bill you directly. Soqqet adds no markup and never invoices you for channel usage.

The assistant is priced separately from messaging, because Soqqet pays the AI provider on your behalf. Each plan includes a number of replies per billing period; beyond that, each delivered reply is charged from your prepaid balance. If your balance can't cover another reply, the employee stops and the conversation is handed to your team.

Go to Team menu → Billing → Cancel subscription. Your account stays active until the end of the current billing period.

Soqqet detects opt-out keywords across every channel — STOP, UNSUBSCRIBE, CANCEL, END, QUIT (case-insensitive). The recipient is opted out for that channel immediately and added to your workspace blocklist.

All personal data is stored on Hetzner infrastructure in Germany. Some message delivery requires an international transfer — to Meta for WhatsApp, for example — governed by Standard Contractual Clauses.

Yes — go to Settings → Data Export to download contacts, message history and consent records. GDPR data subject access requests are also supported.